FAQ

Do you have a weekly menu? How does ordering work?

We don't have a weekly menu, but a fixed menu with more than 25 options that you can mix and match however you like.

Do you offer home delivery?

Yes, we deliver throughout Miami-Dade and Broward County. 🚗

Which days do you deliver?

Deliveries are made every Monday and Thursday. We schedule your delivery as close as possible to the day you placed your order, unless you tell us otherwise.

Do you deliver in Miami?

Yes, we deliver in Miami every Monday and Thursday.

What is the minimum order amount for home delivery?

There is no minimum order amount. However, free delivery applies to orders over $90.00.

If your order is smaller, the delivery fee ranges from $5 to $12, depending on your area.

What is the deadline to place my order?

There is no deadline. We schedule deliveries as close as possible to the day you placed your order, unless you tell us otherwise.

Can I reschedule my food delivery?

If you won't be home to receive your order, message me the night before the delivery day at 954-945-6588 and we'll arrange delivery for the next delivery day.

How long do products stay fresh during delivery?

All products leave frozen 🧊. We plan our routes to keep the time out of refrigeration as short as possible, so they can be refrigerated again on arrival without affecting their quality.

Can I request faster delivery or a specific time window?

We don't currently offer narrower delivery windows, but we always try to arrive as early as possible.

How many servings do the prices cover?

2 adults and 1 child, as long as it is a complete meal (protein, carbohydrate, vegetable).

Are the dairy ingredients pasteurized?

Yes. All the dairy products we use are made with pasteurized milk or cream.

How can I place my order?
You can do it directly on the website lalenasfood.com or via WhatsApp.

What payment methods do you accept?
We accept Zelle, all credit/debit cards and Apple Pay.

Can I place an order as a gift?
Yes, we have gift options! Just provide the address and message when you order.

Can I choose a delivery time window?
We coordinate routes so everyone receives their order in the shortest time possible, but you can message us to see options.

Can I pick up my order instead of delivery?
Yes, you can arrange a pick-up by messaging us on WhatsApp at 954-945-6588. Pick-up hours are Monday to Friday from 8:30 a.m. to 2:00 p.m. If you need to pick up at a different time, you can message or call me and we'll agree on a time.

What happens if I'm not home when the delivery arrives?
If you won't be home on delivery day and you're worried about the food sitting outside the fridge, you can leave a cooler at the door. We place the products inside to keep them in good condition until you get back.

How should I store the products?
Products are delivered frozen and must be kept in the freezer until you are ready to eat them.

How do I prepare the products?
You just need to heat them in a pan or microwave for a few minutes. Instructions are on each label.

How long do the frozen products last?
About 3 months in the freezer, without losing quality or flavor.

Does the menu change every week?

No, we don't have a rotating menu; we have more than 25 fixed options that you can mix and match however you like.

Do you have healthy or low-fat/low-sodium options?

Yes, several of our recipes are designed for those looking for lighter or more balanced options.

Do you prepare special orders?

At this time we only offer what is on the website.

Do you offer family-size portions or combos?

All our products come in a 1 lb size. It is enough for 2 adults and 1 child.

How many people does one order feed?

One order is enough for 2 adults and 1 child.